1. IntroductionThis Privacy Policy describes how Glue Labs Private Limited ("Glue Labs", "we", "our", or "us") collects, uses, and discloses your personal information when you use our SaaS platform and any related services.By using our services, you consent to the practices described in this Privacy Policy.
2. Information We CollectWe may collect and process the following categories of information:a. User Information: Data provided by users for account creation, such as email address, name, company name, and other relevant details.
b. E-commerce Data: Information from e-commerce stores provided by users, including product details, transaction data, and related analytics.
c. Subscriber Data: Personal data of subscribers, such as names, email addresses, purchase behavior, and preferences, provided by our customers for content targeting.
d. Usage Data: Information about how users interact with our platform, such as page views, click-through rates, and time spent on specific pages.
3. How We Use the Informationa. Service Provisioning: To provide, maintain, and improve our SaaS offerings.
b. Communication: To communicate with users regarding updates, features, offers, or other relevant information.
c. Content Creation: To generate AI-based marketing content for users.
d. Improvement: Using content and analytics to refine our services and make them more effective.
e. Legal & Safety: To comply with legal obligations and ensure the safety and security of our services.
4. Data Sharing and Disclosurea. We may share aggregated, non-personally identifiable information with third parties to improve our services.
b. We won't share or disclose individual analytics or personal data to third parties unless:
i. With explicit user consent.
ii. It is necessary to comply with legal obligations or to protect the rights and safety of our users or the public.
5. Data Retention and DeletionWe retain personal data only for as long as necessary for the purposes described in this Privacy Policy, or as long as legally required. Upon request by the customer, we will promptly delete all personal data of the subscribers.
6. SecurityWe are committed to protecting your personal data and have implemented robust security measures to prevent unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
7. Third-Party LinksOur platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
8. Updates to this Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will inform users of any significant changes, but it's essential to review this Privacy Policy regularly.
9. Your rightsYou have the right to access, update, or delete your personal information with us. You can also object to or restrict the processing of your data.
10. ContactFor any questions, concerns, or data access requests, please contact us at tos@gluelabs.com.